CardsHow do I freeze a lost card?
Open Cards, choose the card and tap Freeze. Freezing is instant and you can unfreeze any time. If you think the card was stolen, also order a replacement from the same screen.
CardsCan I set a monthly limit on a virtual card?
Yes. Every card has its own monthly limit. Go to Cards, open the card, then Limits. Payments over the limit are declined and you get a notification.
PaymentsHow long do transfers take?
Transfers between Coinmere users arrive instantly. Transfers to other banks usually arrive the same business day if sent before 4 pm local time.
PaymentsWhat happens if a payment is declined?
We show the reason on the transaction, such as insufficient funds, a frozen card or a limit. Nothing leaves your account for a declined payment.
BudgetsHow are transactions sorted into budget categories?
Coinmere suggests a category from the merchant. You can change it on any transaction and choose to apply the change to that merchant in future.
AccountHow do I change my plan?
Go to Settings, Profile, then Compare plans. Upgrades start right away; downgrades take effect at the end of your billing period.
SecurityIs my money protected?
Your balances are held with our partner bank and your data is encrypted at rest and in transit. Turn on two-step verification in Security & privacy for extra protection.
SecurityI don't recognise a sign-in. What should I do?
Sign out that device from Security & privacy, change your passcode and contact us from this page. We will never ask you for your passcode or full card number.
Other ways to reach us
Maya CollinsCoinmere Support
Today
Hi Elena, I'm Maya from Coinmere Support. How can I help today?
09:41